Trane Customer Satisfactions Surveys
Seabreeze Property Management Company
Service Date: 2/2007
Delray Beach, FL
We ordered 3 TRANES of 5Ton size for Our office building. We had requested quotes and the same information from approx. 5 AC companies along with Our regular AC guys.
Air America was the most professional, pompt, thorough and courteous. They gave us honest answers to all our questions and were highly knowledgeable. We were treated very fair. They arrived on time, brought all proper equipment, installed the units with the least disruption to our building tenants, used great care in protecting our new membrane roof and removed all debris.
They offered us both the extended warratnty as well as the maintenance service which we accepted. They also schedule the service and called ahead to let us know they were coming, which makes this very easy and again shows professionalism and great customer service!
I had never had such great service! Our old AC people would let us hang for days before giving quotes, or coming by. They often fixed a problem to then leave the premises without informing us of the issues. They also overcharged us (nearly twice the price!!!). Air America always comes first, does work, then Visits with us to inform us of all issues or to let us know everything. They do a walk—thru and check everything, included the other older AC units! We are definetly surprised and happy to have such a great new AC company for our office building. I can only highly recommend them!
I no longer deal with my old AC people “Del Raton” due to lack of promptness and unfair pricing, though we had been with them over 10 years! Air America is much better!!! I give them an A+.
Beatrice; Seabreeze Building Manager
